Privacy Policy of ship24hr.com

Privacy & Policy

• Ship24hr processes only the minimum personal data required to provide shipping, fulfillment, tracking, and related operational services to merchants.
• When a merchant connects a sales channel or places orders through Ship24hr, we may process customer and order data including customer name, email address, phone number, shipping address, billing address, order details, and shipment or fulfillment information.
• We process this data for the limited purposes of importing orders, enabling courier selection, creating shipments, generating labels and shipment records, tracking deliveries, syncing fulfillment updates, and providing operational support to merchants.
• Ship24hr does not sell customer personal data.
• Ship24hr uses personal data only for the purposes described in this Privacy Policy and does not use it for unrelated marketing, advertising, or profiling activities.
• We may share relevant customer and order data with courier, logistics, fulfillment, payment, hosting, infrastructure, analytics, support, and technology service providers strictly as needed to provide shipping and operational services.
• We retain personal data only for as long as necessary to provide our services, comply with legal, tax, accounting, operational, dispute-resolution, fraud-prevention, and security obligations, and enforce our agreements.
• Ship24hr applies reasonable administrative, technical, and organizational safeguards to protect personal data, including protection of data in transit and at rest, access restrictions, authentication controls, and internal security procedures.
• Access to customer personal data is restricted to authorized personnel, contractors, and systems that require such access for legitimate business, support, security, and operational purposes.
• Ship24hr maintains internal procedures for handling security incidents and works to investigate, contain, remediate, document, and respond to incidents where required.
• Ship24hr uses separate testing and production practices intended to reduce the risk of exposing production personal data in non-production environments.
• Where applicable, merchants are responsible for obtaining any notices, consents, or permissions required from their customers under applicable law in connection with the merchant's use of Ship24hr.
• Ship24hr does not use connected store customer data for automated decision-making that has legal or similarly significant effects on individual customers.
• If you have questions about our privacy or data protection practices, you may contact us at support@ship24hr.com.

What Data We Process

• Customer name is processed to create and manage shipments, labels, and fulfillment workflows.
• Customer email is processed for order identification, shipment-related workflows, and merchant operational use where applicable.
• Customer phone number is processed for courier coordination, shipment handling, and delivery operations where required.
• Shipping and billing addresses are processed to calculate serviceability, determine applicable shipping routes and zones, assign couriers, create shipment records, and complete delivery operations.
• Order and fulfillment data are processed to import orders, manage shipping workflows, and synchronize fulfillment and tracking updates.

Purpose Limitation

• We limit our processing of personal data to the purposes stated in this Privacy Policy and do not process such data for unrelated purposes.
• We do not use customer personal data obtained through connected merchant stores for independent marketing campaigns directed at those customers.
• We do not sell, rent, or trade customer personal data.

Data Protection

• Ship24hr is committed to data minimization, purpose limitation, controlled access, and appropriate technical and organizational safeguards for personal data processed through the platform.
• We maintain internal policies and operational procedures relating to retention, security, access control, and incident handling as part of our ongoing privacy and security practices.

1. Introduction

Welcome to ship24hr.com ('the Website'), operated by Ghezep Logistic Pvt. Ltd ('the Company', 'we', 'us', or 'our'). We are committed to protecting the privacy and security of our users' ('you', 'your') personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our Website.

2. Information Collection

We collect information that you provide directly to us, including personal details like name, contact information, and address, as well as any other information you choose to provide. Additionally, we collect certain information automatically when you visit our Website, such as IP addresses, browser type, and usage data.

3. Use of Information

The information collected is used to provide and improve our services, process transactions, communicate with you, and for compliance with our legal obligations. We may also use the information for marketing purposes, subject to your consent where required by law.

4. Sharing of Information

We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or serving our users. We may also share information to comply with legal obligations, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure; therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with the services and for legitimate and essential business purposes, such as maintaining the performance of the Website, making data-driven business decisions, complying with our legal obligations, and resolving disputes.

7. Your Rights

You have the right to access, correct, or delete your personal data. You can also object to or restrict the processing of your personal data. To exercise these rights, please contact us at the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Information

For privacy, legal, or data protection questions, please contact us at support@ship24hr.com.

Registered Office: Sakinaka, Near Andheri Mumbai - 400072